Maintenance & Product Support Policy
Last Updated: November 01, 2026
Software Delivery, Maintenance & Lifetime Support Policy
Last Updated: October 2026
Technovia Technologies is dedicated to delivering mission-critical enterprise software that provides lasting operational value. Depending on your organization's IT strategy, compliance requirements, and infrastructure preferences, we offer two distinct service delivery models for all our software products and custom engineering deliverables:
Model 1: Technovia Managed Cloud
"We Deploy on Our Servers — Client Simply Uses It"
- Delivery: Fully hosted, secured, and managed on Technovia cloud servers.
- Support Period: LIFETIME SUPPORT & MAINTENANCE
- Infrastructure: 99.9% Uptime SLA, automated daily backups & multi-region failover.
- Updates: Zero-downtime security patches, framework upgrades & bug fixes included for life.
- Client Overhead: Zero DevOps, server, or database administration required.
Model 2: Source Code Handover (Self-Hosted)
"Full Code Ownership — Client Deploys on Private Infrastructure"
- Delivery: Complete unencrypted source code, migrations, seeders & Docker configs.
- Support Period: 2 MONTHS to 1 YEAR FREE MAINTENANCE (based on plan tier).
- Ownership: 100% intellectual property ownership with zero vendor lock-in.
- Infrastructure: Deployed on client AWS, Azure, GCP, or on-premise servers.
- Post-Maintenance: Optional Annual Maintenance Contract (AMC) or in-house management.
1. Model 1: Managed Cloud Lifetime Support Terms & Conditions
When clients choose our Managed Cloud model where Technovia provisions and maintains the production application on our dedicated cloud infrastructure, the client is granted Lifetime Support and Zero-Downtime Maintenance subject to the following terms and conditions:
- 1.1 Active Hosting Agreement: Lifetime support remains continuously active for as long as the client maintains an active cloud hosting or managed service subscription with Technovia without default.
- 1.2 Scope of Lifetime Inclusions: Technovia unconditionally covers: (a) zero-cost bug resolution and defect repair; (b) continuous operating system, PHP, and framework security patch management; (c) automated daily off-site database backups with 30-day retention; (d) proactive server telemetry and 99.9% uptime SLA; and (e) SSL certificate renewal and domain routing health.
- 1.3 Dedicated End-User Operational Use: The client operates the software for business operations via web, mobile, and authenticated API interfaces. Core server access, database credentials, and production codebase repositories are managed exclusively by Technovia to prevent accidental regressions, unauthorized tampering, and configuration drift.
- 1.4 Bug Resolution SLA: Critical Severity 1 defects impacting core transactional workflows are acknowledged within 2 hours and resolved within 24 business hours. Non-critical cosmetic or workflow optimizations are addressed in scheduled bi-weekly deployment cycles.
- 1.5 Scope Exclusions: Lifetime support covers the stability, security, and operation of the delivered software. Brand new custom modules, third-party API re-architectures, or scope additions requested post-delivery are evaluated under standard change request scoping.
2. Model 2: Source Code Handover — Free Maintenance Plan Tiers
For organizations that license the complete source code to deploy inside their own private cloud or data center, Technovia provides a comprehensive complimentary post-delivery maintenance period ranging from 2 months up to 1 year based on the engagement plan:
| Engagement Plan | Free Maintenance Duration | Delivery & Support Scope |
|---|---|---|
| Starter / Basic Plan | 2 Months | Bug Fixes, Critical Patch Support & Deployment Handover Assistance |
| Professional Plan | 4 Months | Bug Fixes, Security Patches, Database Integrity Checks & Minor UI Tweaks |
| Business Plan | 6 Months | Comprehensive Bug Fixing, Performance Tuning, Security Hardening & Query Optimization |
| Enterprise Plan | 9 Months | Full Enterprise Maintenance: Dedicated Lead Engineer, Priority SLA, and Security Audits |
| Premium / Bespoke Plan | 12 Months (1 Year) | All Above + Proactive Dependency Upgrades, Annual Version Health Check & 24/7 SLA |
3. Source Code Handover Coverage & Exclusions
During the 2-to-12-month complimentary maintenance window for source code handovers:
- Inclusions: Resolution of reproducible production defects, security patches for core frameworks, repair of migration schema issues, and configuration advice for approved server runtimes.
- Exclusions: Disruptions caused by client-side modifications to delivered source code without prior written review from Technovia; server hosting outages or misconfigurations on client-managed infrastructure; and new functional features not specified in the original Statement of Work (SOW).
4. Unauthorized Third-Party Code Modifications (Warranty Voidance Clause)
CRITICAL CODE INTEGRITY RULE: If the client or any unauthorized third-party developer, contractor, or agency alters, refactors, or updates the delivered codebase, core architecture, or database migrations without prior written authorization from Technovia, complimentary maintenance warranty coverage shall be immediately and permanently voided.
- Immediate Voidance of Free Support: The complimentary maintenance warranty applies exclusively to source code authored, verified, and tagged by Technovia. Any unauthorized modification, foreign code insertion, or external developer refactoring immediately terminates all free maintenance obligations.
- Zero Liability for Regressions: Technovia assumes zero liability for system downtime, security breaches, database corruption, or functional bugs introduced by third-party modifications.
- Emergency Code Restoration & Reinstatement: If a client requests Technovia to troubleshoot, repair, or restore an application that has been altered by an external developer, all engineering hours will be billed as out-of-scope emergency recovery services at standard hourly rates.
5. Transition to Annual Maintenance Contracts (AMC)
Upon expiration of the free maintenance period for Model 2 (Source Code Handover), clients may seamlessly transition to an Annual Maintenance Contract (AMC) for ongoing peace of mind, or migrate their deployment to Technovia Managed Cloud (Model 1) to unlock continuous Lifetime Support.
6. Support Channels & Request Procedure
To report a bug, request a patch, or consult regarding maintenance coverage, open a ticket via:
- Email Support: info@technovia.in
- Subject Line Format:
[SUPPORT] Project Name – Module / Issue Summary - Client Portal: Available 24/7 for active enterprise partners.